Privacy policy

Askona (“we,” “us,” “our”) values your privacy and is committed to providing our users (“you”) with a convenient and safe shopping experience. This Privacy Policy explains how we collect, use, share, and store your personal information when you use our website or services.

Information We Collect

• Personal information: We may collect and process personal information from you when you use the website. This information may be collected either when you choose to provide it (e.g., when you subscribe to our newsletter or create a personal account to receive services provided by us) or simply by analyzing your behavior on the website. In various sections of the website – including, in particular, if you create an account on the website – you will be asked to provide certain information about yourself, such as your name, phone number, email address, date of birth, country of residence, and address. When purchasing items on the website, you may be asked to provide information regarding your preferred method of payment. In addition, when you participate in surveys and other promotions that may be available on the website and when you communicate with us through the contact information provided on the website or with customer service, we may collect additional information that you choose to provide to us.
• Automatically collected information: We may also automatically collect non-personal information, such as your IP address, browser type, device information, and usage data, through cookies and similar technologies.

Use of Cookies

We use cookies and other similar technologies to improve the performance of our website, enhance your experience, and collect user activity statistics.

Cookies are little text files that your computer or mobile device saves whenever you visit a website. The next time you visit the website again, your browser remembers your actions and performs some of them for you. The cookies listed below are used to improve the functionality of the website and make it easier to use.

• Session cookies are only stored while your browser is open. Session cookies help you remember what you have chosen on the previous page, so you do not have to re-enter it.
• Persistent cookies identify you as a unique user and, when you return to a website, help you remember information about actions you have taken in the past.
• Tracking cookies are used for website viewing statistics.
• Third-party cookies are used by third parties, such as Google, to serve ads and optimize marketing communications.

If you want to restrict (disallow) cookies from being saved or delete cookies, you can do so through your browser settings or otherwise. Restricting (disabling) cookies will prevent some website services from functioning properly.

Our website may contain links to other websites. If you use these links, please note that we have no control over other websites and cannot be held liable for the security and confidentiality of any information you provide when visiting other websites.

How We Use Your Information

We use your information for the following purposes:

• To fulfill your order or chosen service.
• To process card payments.
• To communicate with you, respond to your inquiries, and provide customer support.
• To personalize your experience on our website.
• To keep you updated about our activities, new collections, and promotions, if you have opted in to receive them.
• To provide and improve our services.
• To meet legal duties.

Data Sharing

We may share your personal information with:

• Third-party service providers for business purposes, such as delivery, hosting, call processing, payment, and marketing;
• Law enforcement or government authorities, when required by law or court order or to protect our rights;
• Our affiliates for the same purposes as this policy.

Your Rights

You have the following rights regarding the processing of your personal data:

• Access: You can request to obtain the personal information we hold about you.
• Rectification: You can request to correct inaccuracies in your personal information.
• Erasure: You can request to delete your personal information (subject to legal obligations).
• Data portability: You can request a copy of your personal information in a structured, machine-readable format.
• Restriction: You can request to restrict and stop the processing of personal information if it is inaccurate or you disagree with the purpose for which it is being processed.
• Processing and automated processing: You have the right to object to automated decisions based on processing of your personal information.

You may exercise your rights, including withdrawing your consent for personal data processing, by emailing us at [email protected].

Changes to This Privacy Policy

This Privacy Policy may change over time. We encourage you to review this policy regularly to ensure you understand our current Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates.

By using our website or services, you agree to the terms of this Privacy Policy and the use of cookies.

Contact Us

If you have any questions about our Privacy Policy or how we use your personal information, please email us at [email protected].