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Terms and Conditions

1. Introduction

1.1. These Terms and Conditions of Sale (hereinafter referred to as “Terms”) constitute a legally binding agreement between ASKONA GULF HOME FURNITURE TRADING L.L.C. (hereinafter referred to as the “Seller,” “we,” or “us”) and the customer (hereinafter referred to as the “Customer,” “you,” or “your”) regarding the purchase of goods (hereinafter referred to as the “Products”) through our online store at https://askona.ae/ (“website”).
1.2. These Terms apply to the purchase of Products on the website for delivery in the UAE only.
1.3. By accessing our website and making a purchase, you agree to be bound by these Terms. Please read them carefully.
1.4. Additional terms and conditions as set out in the policies referred to in these Terms may apply to purchases of Products, all of which are made a part of these Terms.

2. Placing an Order

2.1. You may place an order by phone and/or on the website by creating an account or via guest check-out.
2.2. By placing an order, you warrant that you are at least 18 years old and that you are capable of entering into legally binding contracts.
2.3. By placing an order, you agree to provide accurate and complete information, including the desired Product and additional services, its quantity, and some compulsory personal information, like your contact details and shipping address. Please see our Privacy Policy to see how your personal information will be used and stored.
2.4. Technical pricing or availability errors may occur on the website. We reserve the right to cancel any orders containing pricing or availability errors, with no further obligations to the Customer, even after the receipt of an order confirmation or shipping notice from us. We may, at our discretion, either contact the Customer for instructions or cancel the order and notify the Customer of such cancellation.
2.5. The Products are exclusively for personal, family, and household needs and shall not be used for entrepreneurial activities.

3. Prices and Payment

3.1. The prices of the Products are as displayed on our website. We reserve the right to change prices at any time without prior notice. However, the price of the Products for which the Order has been placed and confirmed by the Seller shall not be subject to change.
3.2. Payment can be made through the payment methods available on our website. For further details, please check Payment and Delivery.
3.3. All prices shown on the website are in AED and inclusive of Value Added Tax (“VAT”) at the applicable rate. If your chosen payment method is not denominated in AED, the final price of any Products you purchase will be calculated in accordance with the exchange rate on the date your payment provider processes your payment.
3.4. The prices listed do not include delivery or assembly fees (if assembly service is available). Delivery and assembly fees will be added to the total price of your order. You will be shown the charges for delivery and assembly before we ask you to confirm your order. For more information concerning delivery and assembly fees, please refer to Payment and Delivery.

4. Delivery and Acceptance

4.1. We will only deliver Products to addresses within the UAE. Orders that are placed for delivery to addresses outside the UAE will be rejected during the order process.
4.2. We will make our best efforts to deliver the Products to the address provided by you during the order process within the estimated delivery timeframes. However, we are not liable for any delays beyond our control, including (without limitation) delays or failures caused by adverse weather, strikes, or transport problems.
4.3. Delivery timescales vary depending on the type of Products ordered, the service you select, and the delivery address. Delivery address and date shall be agreed upon with you by phone call from our representative. For further details on our delivery services, please see the Delivery and Assembly section.
4.4. The ownership and risk of loss or damage to the Products pass to you upon delivery.

5. Cancellations, Returns, and Exchanges

5.1. An order is eligible for cancellation if it has not yet been dispatched for delivery.
5.2. Once the order is delivered and accepted by the Customer, only faulty Products can be returned and exchanged. You will need to provide the original purchase receipt/invoice and delivery note.
5.3. To initiate a return, please contact our customer service team.

6. Warranty

6.1. The Products are covered by a warranty. Please refer to our Warranty Policy for details.

7. Limitation of Liability

7.1. Please note that nothing in these Terms affects your statutory rights as a consumer.
7.2. Except in any case in which it was illegal to exclude, limit, or attempt to exclude or limit our liability, or where expressly provided otherwise in these Terms, our liability regarding any Products acquired on our website shall be limited strictly to the price of the said Products.
7.3. We will not be liable to you for any indirect or consequential loss or damage incurred by you under these Terms in connection with your purchase of any Products through the website. We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control, including, without limitation, an act of God, explosion, flood, war, civil disturbance, strike, industrial action, stoppages of work, or force majeure.
7.4. You must follow any advice our suppliers or we give you to keep the Products we supply to you safe (including any instructions or product manuals provided with the Products). We cannot accept liability for damage to the Products we have supplied that is caused by your failure to follow this advice.
7.5. Nothing in these Terms shall limit or exclude our liability, which cannot be excluded or limited under applicable law.

8. Governing Law and Jurisdiction

8.1. These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

9. Miscellaneous

9.1. These Terms constitute the entire agreement between you and us regarding the purchase of Products from our website.
9.2. We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.
9.3. If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10. Intellectual Property Rights

10.1. ASKONA GULF HOME FURNITURE TRADING LLC owns all intellectual property rights and materials contained on this Website, including, but not limited to, trademarks, copyrights, patents, and trade secrets.
10.2. The following actions are strictly prohibited:
  • Copying or reproducing any materials from this Website;
  • Publishing or distributing any materials from this Website through any medium;
  • Using this Website or its materials for commercial purposes, including selling or licensing;
  • Engaging in any activity that may damage or compromise the integrity of this Website;
  • Using this Website in a way that impairs user access to the site;
  • Engaging in data mining, data harvesting, data extracting, or any other similar activity related to this Website.

10.3. By posting your own content on the site (video, audio, text, photo), you grant us a worldwide, irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate, and distribute such content in any and all media.
10.4. By posting your own content on the site (video, audio, text, photo), you guarantee that you do not violate the rights of third parties and that you have obtained all necessary permissions and consents for the use of such content.
10.5. We reserve the right to remove any content from the site at any time without notice.
10.6. We may restrict access by you to any part of this Website without notice and explanation.
10.7. Passwords from your personal account on https://askona.ae are confidential information. You are responsible for ensuring the security of your passwords.
10.8. By leaving personal data on the site you must consent to its processing and agree with privacy policy. You hereby confirm that you are obligated to fully reimburse the company for all costs incurred if you violate any of the provisions of these Terms.

11. Customer Assistance

If you have any questions or concerns regarding these Terms or your purchase, please contact the customer service team via email at [email protected].

Company Details:

License No. 1178320
201 – 026, Majid Sultan Bldg.,
Al Muteena, AE, PO Box No. 262
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