Warranty

Askona Gulf Home Furniture Trading LLC guarantees the quality of its manufactured products, ensuring compliance with current regulatory and technical documentation during the warranty period, provided that the operating rules are followed.

1. Warranty Period

The warranty period for products sold by Askona Gulf Home Furniture Trading LLC is as follows:

• Mattresses: up to 24 months (dependent on the model, indicated on the label and model page on the website).
• Beds, sofa beds, armchairs, and other upholstered furniture: from 2 to 10 years.
• Wooden and wrought-iron beds: up to 10 years.
• Accessories (mattress and pillow protectors, pillows, duvets, bedding, etc.) and hardware: warranty does not apply unless otherwise specified in the product description.

2. Extended Warranty

2.1. Askona Gulf Home Furniture Trading LLC offers an extended warranty beyond the standard warranty period:

• 30 years for Sleep Professor, Grether&Wells, NEO brand mattresses when purchased and used with branded mattress protectosr
• 25 years for Askona Original Pro, Askona Ortho, Ergo brand mattresses when purchased and used with branded mattress protectors\
• 10 years for Sleep Expert brand mattresses when purchased and used with branded mattress protectors
• 3 years for kids' mattresses when purchased and used with branded mattress protectors

2.2. The extended warranty applies to manufacturing defects only and does not cover defects related to natural wear of materials or defects that do not affect performance characteristics.

2.3. Production defects do not include:

• The presence of a natural material smell in products made from such materials (coconut coir, latex, cotton, wool, etc.).
• Deviations in dimensions within tolerance limits (±10 mm in width/length, ±15 mm in height).
• Wrinkles, irregularities, or folds on covers and facing materials of soft elements that occur after loading/unloading and disappear when smoothed by hand.
• Wear and pilling on the mattress cover caused by normal use.
• Mattress settlement (sag) depth less than 30 mm in sleeping areas when measured on a flat surface after smoothing the mattress surface by hand.

2.4. The customer is responsible for packaging and delivering the mattress to the manufacturer's factory or representative office for extended warranty service.

2.5. The mattress must be clean and in proper sanitary and hygienic condition to be eligible for extended warranty service.

2.6. The extended warranty is valid upon presentation of the purchase receipt, warranty card, and mattress label.

3. Warranty Limitations

3.1. The warranty does not apply to:

• Products with damages resulting from customer's violation of operating rules or care recommendations.
• Using the product for purposes other than its intended use.
• Actions aimed at damaging or destroying the product, force majeure circumstances.
• Products with mechanical damage, traces of self-repair, or alterations to the structure.

4. How to Claim Your Warranty

In case you have found a defect within the warranty period, please submit a warranty claim through "Filing a Claim."

Please note that we may conduct a quality check to determine the cause of the defect. No provision of a substitute product will apply during the time of quality check. Once the defect is proven to be a manufacturing defect, the item will be replaced within reasonable time limits.